How immersive digital experiences should deal with calls to action

July 12, 2010 · Posted in Advertising, Technology · Comment 

So Steve Jobs has it all figured out how we’re going to consume ads in an immersive experience like an iPad app. The solution seems to be to make another app that has content so great that you’ll want to experience it. That may make sense for highly creative products like films or books or high ticket items like cars or high-end electronics, but that doesn’t really help consumer product and food companies, small businesses, etc. Not only would creating such experiences be costly and time intensive, but making commercials that require even more time to consume is likely to get old with consumers.

The other options are to do what we essentially have now — video ads in anything streaming (game, Hulu app, whatever) and basically print ads in anything to be read (like a magazine app). The problem there is that all you can capture is mindshare, which is no improvement over what print and television already offered — but with, usually, a much smaller audience.

It seems to me that the most nonobtrusive but still effective way to go about this is to provide a discrete button during a video ad or on a static ad that consumers can click that triggers an action that doesn’t jerk them out of their experience. How could this be done?

One thing Hulu does is pop up a fairly non-intrusive dialog  during its commercials that asks “Is this ad relevant to you?” and provides a “yes” and “no” button. It’s non-intrusive because it shows up in the frame rather across the “screen” itself. I suggest a modification of this that provides a simple “more” text button or perhaps an icon (that hopefully gains traction and becomes universal) that is displayed discreetly in the frame around the video or static/Flash animation ad. When clicked (or more likely touched since this is really intended to work with tablet apps), an action is triggered that takes place in the background. This could be everything from send you a link in an e-mail or text message to bookmark the site to Delicious to add an item to Google reader. Ideally, the platform for this call to action would be able to thread itself through most of the apps and would customizable by the user. The user him or herself could choose what the action is, thus setting the zone where he or she is willing to receive more information or coupons or a request to sign up for a mailing list of like a page on a social media site.

I also suggest that the follow up to the call of action, the thing that is triggered by touching the “more” button be heavy on the informational side of things. Advertisers can deliver the emotion in the ad. If consumers are interested, then the next step is to provide them with something that allows them to indicate that interest without jerking them out of the immersive experience, the app that they are currently in. Add in (depending on the app and advertiser) location awareness and a build up of consumer preference information, and I think you have an effective advertising platform that consumers will be more willing to engage with.

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What I, as a writer/editor, want from a tablet computer

April 27, 2010 · Posted in Technology · 2 Comments 

I like the idea of tablet computing because as a writer, editor and reader, anything that’s conceptually akin to a book or a (paper) notebook has an inherent appeal. However, I’m unlikely to commit to a device unless I am convinced that it will work well for me as a writer and editor and work in a wide variety of situations and for all stages of writing and editing a work. As I think about what that means in relation to a tablet, I run in to several barriers — not all of which can be overcome by interface (even a multi-touch one) alone.

Now, this may simply may be my own idiosyncratic needs. And certainly they are informed by the fact of my daily bus commute and the fact that I live in an apartment with a wife and daughter (and so have no “room of my own” so-to-speak). But here are the two things that I would require of a serious writing device:

A. Easy, quick data input for when ideas are flowing (brainstorming) and/or I’m in the zone (writing) that can happen in a variety of environments and even without the need for a flat surface.

B. Easy mark up of drafts, including the ability to quickly move chunks of text around.

Now I know the whole point of the iPad is supposed to be that one only needs a finger and the device (with the addition of a bluetooth or docked keyboard when needed), but I think some extra hardware accessories would be very useful when paired with a tablet computer.

Here’s what they are:

  1. A thumb keyboard: yes, I know this sounds dumb and retrograde, but the problem with a blue tooth keyboard is that you need a flat space to put it down on. I don’t have that on the bus. A thumb keyboard, say similar to a Blackberry keyboard, but I’d be open to other configurations, connected via bluetooth to a tablet means that you could have the tablet nearby, but not need it be all the way out and still go to town with the writing. Heck, I’d be willing to give up QWERTY in a second and learn a new alphabet input system for the right device. For those late night flashes of inspiration. For when you want to stand and pace. For, as I mention, the bus or the plane, this would be a great, easy way to download what’s going on in your mind. One key wakes up the tablet and opens up a blank document. The rest is just sheer input.
  2. A pen/pencil stylus for editing. Yes, one could theoretically use a finger. But the ergonomics of that suck, imo. Plus you can’t get quite as fine tuned as you need. A stylus that felt in the hand like a good pen or pencil coupled with software that recognizes editor’s marks and has provisions for adding annotations/comments and selecting and moving around chunks of text would be awesome. Think about how much more efficient and clear you’d be as an editor if you could interact with drafts in this way instead of either using Word’s or Adobe Acrobat’s horrible mark up systems or (as many editors still do) printing the document out and going over it on paper (thus requiring duplicate data entry).
  3. A dictation device. Possibly a microphone you hold in your hand or even one of those silly bluetooth ear devices. I write well when I walk. If I could walk with while carrying something that’s easy to hold and that I could speak in to as thoughts came to me and that could record a half hour or more worth of data and then connect wirelessly to a tablet and transcribe and transcribe well, I’d be in heaven, especially if I can then use the pencil stylus to edit the results.

I’m open to other solutions. But really, although multi-touch on a tablet solves many UI issues (I’ve never been fond of using a computer mouse), I still don’t see a vast improvement for those of us who focus on writing and editing. Give me the above, however, and a tablet is all I would need.

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